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  • ALWAYS Going for Gold Outstanding Patient Satisfaction Winners for the Week of October 3, 2011

    Each week, the ALWAYS Going for Gold Committee recognizes an outstanding nursing unit and clinical/support department from each campus that has made significant improvements and contributions to our patient satisfaction scores.

    The following units and departments were recognized and given trophies for their exceptional contributions to Baton Rouge General's patient satisfaction scores for the week of October 3, 2011:

    Mid City/Bluebonnet Cardiovascular Diagnostic Lab & CVRA
    PTA 3 - Bluebonnet
    MACU - Mid City
    Facilities Maintenance - Mid City

     


    Trudy Worthington, Director; Bill Cranford, Manager; and Cardio Vascular Diag. Lab and CVRA Staff recognized for exceptional Patient Satisfaction. 



    Yolanda Robinson, Manager, and Bluebonnet PTA3 Staff recognized for outstanding HCAHPS scores.




    Rochelle Howard, Manager, and Mid City MACU Staff recognized for outstanding HCAHPS scores.




    Peyton Grant, Vice President, and Facilities Maintenance Staff recognized for exceptional Patient Satisfaction.



    CONGRATULATIONS to our winners and remember to ALWAYS Go for the GOLD for PATIENT SATISFACTION!

     



    ALWAYS Going for Gold Outstanding Patient Satisfaction Winners for the Week of August 15, 2011

    Each week, the ALWAYS Going for Gold Committee recognizes an outstanding nursing units and clinical/support departments from each campus that have made significant improvements and contributions to our patient satisfaction scores.

    The following units and departments were recognized and given trophies for their exceptional contributions to Baton Rouge General's patient satisfaction scores for the week of August 15, 2011:

    Bluebonnet Winners: Birth Center and Emergency Department
    Mid City Winners: 2 Northeast and Emergency Department

     


    Joe Finnegan and the Reward & Recognition Team presents Alina Allen, Unit Clerk, and Birth Center Staff with Patient Satisfaction Trophy



    Joe Finnegan & Reward & Recognition Team presents Tracye Johnson, Charge Nurse, BB Emergency Dept. with Patient Satisfaction Trophy for being recognized by Press Ganey for being in the "Top 10 Smaller Metro Areas for ED Satisfaction."




    Rochelle Howard, Manager of 2 Northeast at Mid City, & Staff recognized by Reward & Recognition Team
    for highest scores in Responsiveness & Discharge Instructions.





    Jennifer Gilmore, Manager of the Mid City Emergency Dept. and ED Staff receive Patient Satisfaction Trophy for
    being recognized by Press Ganey for being in the "Top 10 Smaller Metro Areas for ED Satisfaction."



    CONGRATULATIONS to our winners and remember to ALWAYS Go for the GOLD for PATIENT SATISFACTION!

    ALWAYS Going for Gold Outstanding Patient Satisfaction Winners for the Week of August 29, 2011


    ALWAYS Going for Gold Outstanding Patient Satisfaction Winners for the Week of August 8, 2011

    Each week, the ALWAYS Going for Gold Committee recognizes an outstanding nursing units and clinical/support departments from each campus that have made significant improvements and contributions to our patient satisfaction scores.

    The following units and departments were recognized and given trophies for their exceptional contributions to Baton Rouge General's patient satisfaction scores for the week of August 8, 2011:

    Bluebonnet Winners: Rehabilitation Services and PTB4
    Mid City Winners: Burn Unit and Laboratory


     


    Geri Sutton, Director, and Bluebonnet Rehabilitation Services Staff receive Patient Satisfaction Trophy



    Crystal Sims, Manager, and PTB4 Nursing Unit Staff receive Patient Satisfaction Trophy





    Joni Lemoine, Manager, and Burn Unit Staff receive the Patient Satisfaction Trophy




    Gerry Debetaz, Manager, and Laboratory Staff receive the Patient Satisfaction Trophy.


    CONGRATULATIONS to our winners and remember to ALWAYS Go for the GOLD for PATIENT SATISFACTION!

     


    Outstanding Nursing Units and Clinical/Support Departments Receive ALWAYS Going for Gold Trophies for the Week of July 11, 2011

    The ALWAYS Going for Gold Committee is recognizing the outstanding nursing units and clinical/support departments that have made significant improvements and contributions to our patient satisfaction scores.

    Each week, the ALWAYS Going for Gold Committee is now awarding a rotating trophy to the nursing unit at both Mid City and Bluebonnet that has shown the most improvement in their HCAHPS scores for the week. A trophy will also be awarded each week to the clinical/support department at each campus that has made an exceptional contribution to our overall HCAHPS composite score.  

    The winners and pictures from the first trophy presentation held on Monday, July 11 are listed below.

    Most Improvement in HCAHPS Scores for the Week Beginning July 11
    Bluebonnet Nursing Unit Winner: PTB4 - Crystal Sims, Manager 
    Mid City Nursing Unit Winner: 2 NW - Marcia Henry, Manager
                                    


    Bluebonnet Nursing Unit Winners from PTB4 with Edgardo Tenreiro

     


               Mid City Nursing Unit Winners from 2NW with Anna Cazes & Edgardo Tenreiro              

                  

    Exceptional Contribution to the Overall HCAHPS Composite Score
    Clinical/Support Department Winner for both Mid City & Bluebonnet: Rehabilitation Services - Geri Sutton, Director

     


    Clinical/Support Department Winners from the Rehab Department with Edgardo Tenreiro

     

    Congratulations to this week's winners and remember to ALWAYS Go for Gold for Patient Satisfaction!





    Employees are invited to come celebrate our Patient Satisfaction achievements!

    Wednesday, June 22, 2011
    Mid City - Main Lobby
    10 a.m. - 2 p.m.
    8 p.m. - 10 p.m.


    Thursday, June 23, 2011
    Bluebonnet - Lobby Near Cafeteria

    10 a.m. - 2 p.m.
    8 p.m. - 10 p.m.

    Come enjoy refreshments, play games and win prizes while celebrating our Patient Satisfaction achievements!

    Click here to learn more about our ALWAYS Going for Gold Patient Satisfaction Initiative.

    Congratulations to the ALWAYS Going for Gold iPod Nano Winners!

    Congratulations to Lainie Audas, Registered Occupational Therapist in the Bluebonnet Rehab department, and Kim Gary, RN in the Pediatrics Unit, on winning iPod Nanos from the ALWAYS Going for Gold kickoff events. The winners' names were drawn Monday, February 14, at the ALWAYS Going for Gold Team Kickoff Event.

     

     
    Picture 1 (From left to right): Anna Cazes, VP of Patient Care, iPod Winner Lainie Audas, Registered Occupational Therapist, and Edgardo Tenreiro, Executive VP and COO; Picture 2 (From left to right): iPod Winner Kim Gary, RN in Peds, and Anna Cazes, VP of Patient Care

    Click here to check out more pictures from the ALWAYS Going for Gold Team Kickoff event.

     


    ALWAYS Going for Gold Kickoff Event

    Baton Rouge General is launching a renewed focus on patient satisfaction. "ALWAYS Going for Gold" will start this month with a two-day kickoff event. The kickoff event will start Wednesday, January 19 from 10 a.m. to 3 p.m. in the Bluebonnet Cafeteria and continue at the Mid City Cafeteria Thursday, January 20 from 10 a.m. to 3 p.m.  

    The kickoff is a recruitment event where Employees can sign-up to be a member of one of the seven Patient Satisfaction teams. At the event, Employees will be given a ticket upon entrance and will get a stamp for each booth (based on the seven teams) they visit. Employees who get a stamp from all seven booths can submit their ticket into a drawing to win an IPod Nano.

    The seven teams are:

    • Communications
    • Measurement
    • Patient Satisfaction
    • Employee Satisfaction
    • Service Recovery
    • Reward and Recognition
    • Values

    Get excited about "ALWAYS Going for Gold" and see you at the kickoff event January 19 and 20!